FAQ
PLANNERS & SIZING
We currently offer seven sizes:
• Wide (5" x 8.25")
• A5 (5.8" x 8.25")
• Narrow (4.5" x 8.25")
• B6 (5" x 7")
• B6 Slim (4.25" x 7")
• Personal (3.75" x 6.75")
• Pocket (3.5" x 5.5")
Each size is thoughtfully designed to support your unique planning style.
Each Planner Perfect leather Traveler’s Notebook is designed to hold four 80-page inserts in its matching size.
Wide TN: 12 1/2" W x 8 7/8" H flat
A5 TN: 13 7/8" W x 8 7/8" H flat
Narrow TN: 11 1/2" W x 8 7/8" H flat
B6 TN: 12 1/2" W x 7 1/2" H flat
B6 Slim TN: 11" W x 7 1/2" H flat
Personal TN: 10" W x 7" H flat
Pocket TN: 9 1/2" W x 6" H flat
Planner Perfect books are 80 pages of premium 24lb journaling paper.
No. All planners and journals are beautiful and functional on their own. A leather Traveler’s Notebook simply allows you to keep multiple books together while protecting them.
You can preview our Inside Pages here.
Yes. Our 80-page planners and journals are made with heavy 24lb journaling paper that handles watercolor, acrylic, Tombow markers, and fountain pens beautifully.
THE PLANNER PERFECT METHOD
The Planner Perfect Method, created by Jenny Penton, is designed to give women a fresh start each month.
Each planner includes a monthly calendar, goal prompts, and daily scripting prompts. By setting intentional goals monthly and scripting daily, women build momentum and create meaningful progress.
We recommend beginning with a Monthly Planner or our Planner & Journal Subscription Box.
You may also join the Planner Perfect Fans Facebook group for live videos, encouragement, and community support.
LEATHER & MATERIALS
Our leather is full grain leather. Each hide is unique and may include natural variations in grain, texture, and color tone. Subtle markings are part of authentic full grain leather and reflect its natural origin.
No two pieces are identical — that is the beauty of genuine leather.
We do not provide engraving services. We recommend visiting a trusted local leather specialist if you would like custom engraving.
SHIPPING & DELIVERY
Each planner, journal, leather Traveler’s Notebook, and accessory is custom made for you.
Please allow approximately 14 business days for production and processing before shipment begins. Delivery timelines depend on your selected shipping method.
We offer USPS, UPS, and DHL. Priority Mail includes $50 insurance and tracking. First Class Mail is available for packages under 1lb and includes tracking but limited coverage.
Yes. We ship worldwide. International orders may be subject to customs duties, brokerage fees, import taxes, and country-specific regulations. These charges are the responsibility of the customer.
Planner Perfect is not responsible for delays caused by customs.
You will receive tracking information once your order ships. If your package is lost in transit, please contact your shipping provider directly to file a claim using your tracking number and receipt.
We are unable to file shipping claims on your behalf.
Please check your shipping confirmation email and log into your account. If an item is marked unfulfilled, it is likely on backorder and will ship separately once available.
Returns & Refunds
Because each item is custom made and enters production immediately after purchase, all sales are considered final once production begins.
Refunds may be reviewed on a case-by-case basis and may be subject to a restocking fee of up to 25%.
Digital products and eCourses are final sale.
Orders enter production immediately. Changes or cancellations cannot be guaranteed.
Please review your order carefully before completing checkout.
Return shipping costs are the responsibility of the customer unless otherwise approved.
Subscription Boxes
Planner Perfect subscription boxes operate on a structured production cycle. Each month’s box is planned, produced, and prepared in advance.
New Subscribers:
If you place your first subscription order on or before the 1st of the month, you will receive the following month’s themed box.
Example:
An order placed between July 2 and August 1 will receive September themed items, which ship in August.
Your first subscription box will ship approximately 14 business days after your order is placed.
New subscriber boxes do not ship with the bulk shipment on the 15th.
This is expected and part of our system alignment process.
When you subscribe:
• You are charged immediately for your first box.
• After your first shipment, the system automatically aligns you with the active subscriber billing cycle.
• This results in a second charge to bring you current with the regular billing date.
Active subscribers are billed on the 10th of each month.
This alignment ensures:
• You receive boxes in the correct order
• You are synced with all active subscribers
• You do not miss a themed release
After alignment, your subscription will bill automatically on the 10th of each month moving forward.
Return shipping costs are the responsibility of the customer unless otherwise approved.
Below is our standard billing and shipping cycle for active subscribers:
Charge Date → Approximate Ship Date → Box Theme
January 10 → February 15 → March themed items
February 10 → March 15 → April themed items
March 10 → April 15 → May themed items
April 10 → May 15 → June themed items
May 10 → June 15 → July themed items
June 10 → July 15 → August themed items
July 10 → August 15 → September themed items
August 10 → September 15 → October themed items
September 10 → October 15 → November themed items
October 10 → November 15 → December themed items
November 10 → December 15 → January themed items
December 10 → January 15 → February themed items
Our subscription boxes are not assembled on demand.
Each cycle is:
• Planned in advance
• Produced in batches
• Prepared for fulfillment before billing completes
Because of this:
• All subscription changes follow a one full cycle delay
• Changes do NOT apply to the current box in production
• Updates take effect after the next completed cycle
If you modify your subscription today, your current box will still process as originally scheduled.
This applies to:
• Address changes
• Planner or journal size changes
• Pauses
• Reactivations
• Cancellations
Frequent mid-cycle changes may result in confusion or unmet expectations. We strongly encourage reviewing your account details before the start of each cycle.
By maintaining your subscription, you acknowledge and agree to this production-cycle policy.
All subscription changes must be made directly within your customer account.
From your account dashboard, you may:
• Update your shipping address
• Change planner or journal size
• Pause your subscription
• Reactivate your subscription
• Cancel your subscription
We no longer process subscription changes via email.
If you reactivate a paused subscription, it will resume according to the current production cycle.
Subscription box planners and journals currently include:
• Dot Grid pages only
Lined, Graph, and other page options are not available for subscription box items at this time.
Payments & Security
All transactions are processed through encrypted, PCI-compliant payment gateways. We do not store full payment details.
We accept all major credit cards and secure online payment methods available at checkout, including Shop Pay. Shop Pay also offers installment options for eligible customers.
Product Availability
Many of our leather pieces and signature collections are released in limited quantities. If an item is sold out, you may join the notification list directly on the product page by selecting “Notify Me.” Some collections may not return once sold out.
COMMUNITY & SOCIAL
Planner perfect has a widely growing global community sharing planner tips, encouragement and lifestyle practices through our online platforms.
Facebook
Instagram
Planner Perfect Fans Facebook Group
YouTube
We have a lovely facebook group full of women who are taking back their lives with intention and we'd love for you to join our Facebook community.
Here: Planner Perfect Fans
We love partnering with women who genuinely use and love Planner Perfect. Our Ambassador Program allows you to share your planning journey while earning rewards and commissions.
If you’re interested in becoming an ambassador, please visit our Ambassador page for full program details, requirements, and application information.
[Insert Ambassador Page Link]
CONTACT & COMMUNICATION
For assistance, please use the contact form on our website.
Our team responds Monday–Friday between 8:00 AM and 4:30 PM (CST).
Please allow up to 2 business days for a response during high-volume periods.
We respond to all inquiries.
If you have not received a reply:
• Check your spam folder
• Check your promotions folder (Gmail users)
• Ensure your email address was entered correctly
• Add our email address to your safe sender list
If you use Comcast.net, we recommend using an alternate email address to prevent delivery filtering issues.
Share details about your shipping policies, item returns, or customer service.